Refund policy

REFUNDS & RETURNS

We hope that you will be satisfied with your purchase but if you have any issues, please let us know immediately, within 5 working days, by emailing us at mylittlejarofmoss@gmail.com  we can help to resolve any problems. Please include your order number on the email. Refunds will only be issued when goods are retuned to our warehouse, and within 14 days of your original order.

The goods must be returned to us unopened still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.

Please email us if you wish to return an item mylittlejarofmoss@gmail.com 

DAMAGED OR DEFECTIVE GOODS

If the goods you receive are damaged or defective, please notify us by email within 5 working days of delivery at mylittlejarofmoss@gmail.com quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods.

If you change your mind about your purchase we are happy to offer a full refund or exchange, providing that you notify us by email at mylittlejarofmoss@gmail.com 2 working days of delivery. Please include your order number on the email. We will then issue you with instructions on how to return your products. Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.

The goods must be returned to us unopened still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.

CANCELLATION

You may cancel by emailing us with your order number at mylittlejarofmoss@gmail.com, only if the goods have not already been dispatched. If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.

A refund of the original amount (minus the original delivery cost) will be made once it has been determined that the returned goods are unopened with tamper seals still intact, unused and in a re-sellable condition.

Cancellation by us

We reserve the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. Any cancellation will be notified by email and any payment made will be credited back as soon as possible.